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Shipping Information

Questions on shipping?

  1. How do you ship your orders?

  2. Where do you ship your items to?

  3. What are your shipping rates?

  4. How long will it take for my order to arrive?

  5. How do I track my order?

  6. Can I send my item as a gift?

  7. What is the difference between the Actual Weight and Volumetric Weight in the Shipping Options section?

  8. Free shipping?


  1. How do you ship your orders?


    The shipping courier will depend on where the order will sent to. We will be using a variety of couriers namely Federal Express, DHL, EMS, LBC and more.



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  2. Where do you ship your items to?


    We can ship almost anywhere in the world via different couriers such as Federal Express, DHL, EMS and more.



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  3. What are your shipping rates?


    Shipping rates cary depending on the number of items as well as the shipping location. You can view the shipping cost when you view your Shopping Bag.



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  4. How long will it take for my order to arrive?


    Your order will arrive depending on your shipping location and the items you ordered. Ordinarily, orders will arrive between 3 to 14 days. 



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  5. How do I track my order?


    We will be providing you with a tracking number once your order is shipped. you can use this number to track your order via the courier's website.



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  6. Can I send my item as a gift?


    Yes, you can send your item as a gift, just indicate this in our Special Instructions section during the Check Out process.



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  7. What is the difference between the Actual Weight and Volumetric Weight in the Shipping Options section?


    Actual Weight is the real weight of the product, it is the weight that appears when the product is placed on a weighing scale. Volumetric Weight is the weight of the product with it's dimensions considered in a certain calculation. So a certain product may be very light to carry but is a bit bulky, or a certain product may be very small but is very heavy.

    The Actual Weight and the Volumetric Weight is used to calculate the cost of shipping. The higher value of the two is taken and is used in the shipping calculation.



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  8. Free shipping?


    From time to time, YllaShoes.com runs free shipping promotions. To be notified by email, simply sign up to the YllaShoes.com Newsletter by clicking here. Please note that free shipping promotions will be applied to your order on the payment page.



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