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Payment & Website Security

Questions about payment type and website security?

  1. How secure is the YllaShoes.com website?

  2. Which payment methods does YllaShoes.com accept?

  3. What happens if I choose Direct Bank Deposit, Bancnet Online Website or ATM Transfer as my modie of payment?

  4. How do I pay using my ATM / BancNet ATM?

  5. What are some security tips that buyers can do to make their shopping a safe and convenient experience?

  6. What do I do if I forget my password?


  1. How secure is the YllaShoes.com website?


    YllaShoes.com is secured by SSL Encryption. This ensures that the data that is passed from the buyer to YllaShoes.com is safe and secure. Furthermore, YllaShoes.com checks and validates transactions to ensure that the buyer and the credit card owner is one and the same person. 



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  2. Which payment methods does YllaShoes.com accept?


    YllaShoes.com accepts payments via Direct Bank Deposit, Paypal and major Credit Cards like Visa, American Express, Mastercard...etc. 



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  3. What happens if I choose Direct Bank Deposit, Bancnet Online Website or ATM Transfer as my modie of payment?


    Once you check out and select Direct Bank Deposit, Bancnet Online Website or ATM Transfer as your mode of payment, the items that you ordered will be reserved for you for 24 hours. This means that you have 24 hours to transfer the payment and complete the transaction. If you need more time, please just let us know by emailing us at sales@yllashoes.com and we will gladly extend it for you.



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  4. How do I pay using my ATM / BancNet ATM?


    BancNet Online Services FAQ

    ABOUT BANCNET

    What is BancNet?

    BancNet is the largest electronic banking consortium with 54 members and affiliates. It is a multi-bank multi-channel electronic payment network enabling payments for its ATM cardholders via ATM, point-of-sale terminal, Internet and Mobile.

    What Banks can transact and pay at accredited Merchant websites using BancNet Online Services?

    ATM cardholders with the following banks can make payments via BancNet’s Online

    Services with accredited online merchants and websites:

    1.Allied Bank

    2.Asia United Bank

    3.China Bank

    4.Chinatrust Bank

    5.Citystate Savings Bank

    6.Metrobank

    7.PBCom

    8.Philippine National Bank

    9.Philtrust

    10.Postal Bank

    11.RCBC

    12.RCBC Savings

    13.Robinsons Savings Bank

    14.Security Bank

    15.Standard Chartered Bank

    16.Sterling Bank

    My Bank is a BancNet member, why can’t I pay using BancNet Online Services?

    Your bank may not be enabled yet to participate in BancNet Online Services. Kindly contact your bank for more information.

    ABOUT BANCNET ATM CARD

    What is an ATM/ Debit Card? Is it different from Credit Card?

    An ATM Card is issued by a bank and linked to an account holder’s savings or checking account.

    Yes, it is different from a Credit Card. Payments made with a BancNet ATM card is deducted in real-time from the user’s bank account. The accountholder must have sufficient funds in his account in order to make a payment.

    What is a BancNet ATM card?

    A BancNet ATM card is an ATM card issued by a BancNet member bank or subscriber. You may refer to www.bancnetonline.com and click on ABOUT US to view the complete list of members.

    I have a BancNet Member Bank Cash Card? Can I use this to make payments via BancNet Online Services?

    Yes, BancNet member banks’ Cash Cards may be used to make online payments at accredited merchants and websites.

    Do I need to enroll to use my BancNet ATM Card to make payments via BancNet Online Services?

    No need to enroll or register your BancNet ATM account or card to use BancNet Online Services.* You can transact online immediately with your BancNet ATM Card Number and ATM PIN.

    * Note: Robinsons Savings Bank ATM cardholders are required to enroll their account by registering at website http://www.robinsonsbank.com.ph or visit branch of account to receive Robinsons Bank 24/7 Cardless Banking Number number and PIN. Kindly enter the last 7 digits of your Robinsons Bank 24/7 Cardless Banking number and PIN issued by your branch of account when transacting at BancNet Online Services.

    Where can I find my ATM card number?  
    Your ATM Card Number is found on the front face of your ATM Card. ATM Card Number
    is different from Account Number.  

    What is a Member Number?

    Some BancNet Member Banks require their account holders to input their Member Number when making payments via BancNet Online Services. Member banks that have Member Numbers are Allied Bank, Chinatrust, Metrobank, Philtrust, RCBC and RCBC Savings Bank.

    PAYING WITH BANCNET ATM CARD

    Why can’t I type my ATM Personal Identification Number (PIN)?

    Among the security features that BancNet has put into place is the disable of use of keyboard to enter an ATM PIN online. This is to protect the accountholder from malicious programs such as keyloggers.

    Why are the numbers not in order on the ATM PIN PAD?

    This is another security feature of BancNet to protect accountholders from shoulder surfers – people who attempt to capture sensitive user information (i.e. ATM PIN) by direct observation such as looking over someone’s shoulder or observing from a distance. The numbers on the PIN Pad are randomized after every session.

    How can I check if I have sufficient balance to make a payment?

    BancNet ATM cardholders may check their balance by visiting www.bancnetonline.com There is no fee to make a balance inquiry.



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  5. What are some security tips that buyers can do to make their shopping a safe and convenient experience?


    Security Tips For The Web
    We want your online experience to be pleasant and enjoyable. Shopping online can be convenient and secure - if you take a few simple precautions.

    Security In Facebook And Other Social Networking Sites.

    • YllaShoes.com maintains only one Facebook fan page. http://www.facebook.com/yllashoes

    • We will never send you a personal message inside Facebook or any other social networking sites asking you to "Sign-in" to claim a prize or to join a contest or promo.

    • Beware of phony "look alike" Facebook profiles, fan page, persons pretending to be YllaShoes.com, which are designed to trick consumers and collect their personal information. If you suspect a profile that is not what it purports to be, report it immediately to Facebook or the social networking site. Do not follow any of the instructions it may present to you. If you believe that someone is trying to commit fraud by pretending to be YllaShoes.com, please contact us immediately at sales@yllashoes.com.

    • All YllaShoes.com sites asking for sensitive information such as UserName and Password are secure sites. The URL for these sites begin with "https://" and the only URL wherein you will be asked to "Sign-in" is https://www.yllashoes.com/login.php.

    • Look for the padlock symbol at the bottom of the web page to ensure the site is running in secure mode before you input sensitive information. All YllaShoes.com sites asking for sensitive information have valid security certificates. To verify, double click on the image of a padlock at the bottom of the browser window. A security Info page will then come up with information confirming the validity of the certificate. These steps must be done before typing in any sensitive information. If any of these tests fail, please contact us at sales@yllashoes.com.

    Transact Only Through Secure Websites

    • Do business only with companies you know and trust. Make sure that you carefully review the privacy and security statements of the web sites on which you transact business.

    • Verify the address of every website, known as the URL (Universal Resource Locator) - for YllaShoes, it is www.yllashoes.com.

    • Beware of phony "look alike" websites, which are designed to trick consumers and collect their personal information. If you suspect a website that is not what it purports to be, leave the site. Do not follow any of the instructions it may present to you. If you believe that someone is trying to commit fraud by pretending to be YllaShoes.com, please contact us immediately at sales@yllashoes.com.

    • All YllaShoes.com sites asking for sensitive information such as UserName and Password are secure sites. The URL for these sites begin with "https://" i.e. https://www.yllashoes.com/login.php.

    • Look for the padlock symbol at the bottom of the web page to ensure the site is running in secure mode before you input sensitive information. All YllaShoes.com sites asking for sensitive information have valid security certificates. To verify, double click on the image of a padlock at the bottom of the browser window. A security Info page will then come up with information confirming the validity of the certificate. These steps must be done before typing in any sensitive information. If any of these tests fail, please contact us at sales@yllashoes.com.

    Protect Your Passwords And Account Information

    • Use strong passwords or PINs for your accounts. Choose passwords that are difficult for others to guess.

    • Ensure that no one is watching you while you key in your Password or any other sensitive information.

    • Keep your Password confidential and make sure its different from your Paypal and/or Email account.

    • If you need to use a public computer, make sure you do not save your sign-on information when logging in. Clear your browser's cache and history after each session so that your account information is removed.

    • Always log off properly by clicking the "Log-out" button at the top of the screen. Ensure that your online session is terminated by following the secure area exit instructions to ensure your protection. Do not just close your browser.

    Use Software Protection

    • Make sure that your home computer has the most current anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. Make sure that you download the anti-virus updates as soon as you are notified that a download is available.

    • Install a personal firewall to help prevent unauthorized access to your home computer, especially if you connect through a cable or DSL modem.

    • Use the latest recommended Microsoft Internet Explorer or FireFox Browser version, or one that supports 128-bit encryption. If you use Internet Explorer, you need to deactivate the "Auto Complete" function to prevent any user ID and Password from being stored.
       
      1. Launch your Internet Explorer and click on "Tools" >> "Internet Options" >> "Content" .
      2. Under "Personal Information", click on "AutoComplete".
      3. Uncheck "User names and passwords on forms" and click on "Clear Passwords".
      4. Click on "OK" to save the changes.
       

    • If you are using a Windows OS, ensure File & Print sharing is disabled while online, particularly if you are linked to the Internet via any broadband connection, digital subscriber lines or cable modems.

    • Do not install software or run programs of unknown origin.

    Monitor Your Transactions

    • Monitor your transactions. Review your order confirmations, credit card and bank statements as soon as you receive them to make sure that your statements reflect your transactions. Immediately report any irregularities.

    • Check your accounts on a regular basis and contact YllaShoes.com immediately at our 24 hour email at sales@yllashoes.com should you encounter any difficulties or irregularities.

    Security Tips For E-Mail

    • We will never ask for your username and password in an email.

    • Do not send sensitive personal or account information unless it is encrypted on a secure website. Please note that ordinary e-mails are not encrypted.

    • You should never disclose your Username and/or Password via ordinary e-mail. If you believe someone is trying to commit fraud by pretending to be YllaShoes.com, please contact us immediately at sales@yllashoes.com.

    • Scan any attachments you receive via e-mail and immediately delete any suspicious e-mails with attachments.

    • Be alert for scam e-mails. These may appear to come from a trusted business or friend, but actually are designed to trick you into downloading a virus or jumping to a fraudulent website and disclosing sensitive information.
    How To Spot A Fraudulent E-Mail

    With the right knowledge, you can protect yourself from unwanted e-mail.

    YllaShoes.com is aggressively working with the appropriate agencies in investigating the various fraudulent emails that have recently been sent as SPAM to numerous e-mail groups and addresses. Although the e-mail appears to come from YllaShoes.com as advisories, these e-mails did not come from YllaShoes.com and YllaShoes.com is in no way involved in the distribution of these e-mails. YllaShoes.com's systems have also not been compromised in any way. 

    These fraudulent emails typically request for personal information. 

    YllaShoes.com urges recipients of these e-mails to delete it immediately. YllaShoes.com does not ask customers to provide sensitive information in this way. Customers who receive suspicious e-mails purporting to be from YllaShoes.com are encouraged to report it to customer service at sales@YllaShoes.com.com. 

    Below are some good general tips to help educate consumers about online security.
    • Leave suspicious sites. If you suspect that a website is not what it purports to be, leave the site immediately. Do not follow any of the instructions it presents.

    • Be alert for scam e-mails. These may appear to come from a trusted business or friend, but actually are designed to trick you into downloading a virus or jumping to a fraudulent website and disclosing sensitive information. This is also known as Social Engineering.

    • Don't reply to any e-mail that requests your personal information. Be very suspicious of any e-mail from a business or person that asks for your password, social security number, or other highly sensitive information. Do business only with companies you know and trust.

    • Be aware! Phony "look alike" websites are designed to trick consumers and collect their personal information. Make sure that websites on which you transact business post privacy and security statements, and review them carefully.

    • Open e-mails only when you know the sender. Be especially careful about opening an e-mail with an attachment. Even a friend may accidentally send an e-mail with a virus.

    • Be careful before clicking on a link contained in an e-mail or other message. The link may not be trustworthy.

    • Do not send sensitive personal or financial information unless it is encrypted on a secure website. Ordinary e-mails are not encrypted and are more like sending a post card. Look for the padlock symbol on the bottom bar of the browser to ensure that the site is running in secure mode BEFORE you enter sensitive information.

    • Make sure your home computer has the most current anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. Make sure you download the anti-virus updates as soon as you are notified that a download is available.

    • Install a personal firewall to help prevent unauthorized access to your home computer. This is especially important if you connect to the internet via a cable modem or a digital subscriber line (DSL) modem.

    If you've replied to a suspicious e-mail - and provided personal or sensitive information about your account - please contact us immediately at sales@yllashoes.com 


    How To Keep Your Email Safe.

    Follow these simple precautions to protect yourself.
    • Delete any e-mail asking you to provide confidential account information. YllaShoes.com will never send you an e-mail requesting such information.
    • Never click, open, or install e-mail attachments from sources that you do not trust.
    • Open e-mails only when you know the sender.
    • Always scan e-mail attachments for viruses before opening item. If you are unsure about the source of an attachment, delete it.

    About Spyware

    It disguises itself as a legitimate website or web address. Once you click on it, it will require you to fill out various personal or financial information, then records all these information. It usually comes as a part of supicious e-mails and phony banking or shopping sites that ask you to register and give pertinent information, like your account and PIN numbers. Watch out for this online theft, known as Spyware!

    Spyware, commonly known as adaware, keyloggers or Trojans, is embedded on a webpage, e-mail, spam mail or attachments. When you open the infected item, this software is secretly installed onto your computer.

    Spyware may be capable of capturing your keystrokes as you enter your personal or account information online.



    How To Protect Yourself From Spyware
    • Update your PC's anti-virus protection regularly.

    • Install a spyware scanner software to detect and eliminate spyware.

    • Avoid downloading programs that allow your PC to share files on the Internet.

    • Delete suspicious e-mails without opening them. Don't open suspicious attachments even if they seem to come from someone you know.

    • Install a personal firewall, especially if you use a broadband connection at home.

    • Be wary of clicking on a hyperlink embedded in an e-mail. Instead, manually type the website's advertised web address into the web address line of your browser. The authentic URL for YllaShoes is www.yllashoes.com.

     



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  6. What do I do if I forget my password?


    If you forget your password, just click on the forgot password link in the login page and follow the instructions. You can also email us at sales@yllashoes.com and we will assist you.



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